Delivery Details
We aim to despatch items as soon as possible, ideally within 1-3 working days.
Items paid for by cheque will be despatched upon cleared funds.
Postal Services
Free postage to the UK where stated.
We use Royal Mail postal services and Proof of Posting is obtained from The Post Office.
Items are sent uninsured unless specifically requested and an additional charge paid. Should you prefer your package sent with insurance please contact us for a quote.
Please allow 5-10 working days for Standard UK Delivery. Please note delivery times can vary due to postal services in your area.
Overseas Customers
For postage outside of the UK please contact us for a quote before ordering.
Courier Services
Where stated, a Courier Service is used to deliver large/heavy items which specifically include furniture. Please contact us for a quote before ordering. Alternatively, you may contact us to arrange your own courier or to collect direct from us.
Packaging
To help the environment we recycle and reuse as much packaging as possible. Please help the environment by recycling your packaging
Payment
We use Shopify payments to process our internet credit and debit card transactions. Shopify accepts Visa and Mastercard credit cards and all major UK debit cards.
Once you have completed your registration details (or logged in from a previous registration) on our website you will be taken directly to the Shopify secure server to enter your credit card details.
Shopify has the highest standards of electronic and physical security to protect your sensitive data. They protect your privacy and your data will not be divulged to any third party. For security purposes Rural Magpie does not hold any credit card details on our server.
Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your credit card has been charged. The second email will come from us and will contain your order details and address details. Once your order has been dispatched you will receive a further confirmation email.
All prices are final and are not subject to any discount unless stated. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment by Cheque
If you are in the UK, you may choose to pay by cheque, postal order or cash (sent at your own risk). Please contact us to ensure the item is reserved for you.
All cheques and postal orders should be made payable to Karen Delamain and sent to: 2 Orchard Pightle, Hadstock Cambridge CB21 4PQ.
Goods will be dispatched once clearance of the cheque has been confirmed.
All prices shown on the website are inclusive of VAT where applicable.
Where delivery is to a VAT exempt country, VAT will not be charged. We only trade in pounds sterling regardless of the country of origin of the purchasing card.
Our Contact Details
Rural Magpie 2 Orchard Pightle, Hadstock, Cambridge CB21 4PQ United Kingdom Phone: 01223 894292 Email: info@ruralmagpie.co.uk
Calls can be taken by phone Monday to Friday between 9am - 5pm. If you reach the answer phone, please leave a number and we will return your call as soon as possible.
Description of Goods
Please note when buying vintage items they will most often show signs of wear and age. We make every effort to describe the items as accurately as possible with photographs and informative text but it is not always possible to identify every minute flaw - please bear this in mind when purchasing and if you think you may prefer something which is 100% faultless and never used, then the majority of our items may not suit.
Some items will be perfect and unused and we will clearly state this in the item description.
Making A Purchase
By placing an order with Rural Magpie it is assumed that you agree to our terms and conditions and this will be your agreement to purchase our products at the specified price.
Ordering Online
Placing an order could not be easier, just browse our store and simply add any items that you wish to buy into the shopping basket. Once you have added all the items you would like to buy click "Checkout". Fill in your contact details and the delivery address.
Once you have completed your shopping and have proceeded to the checkout you will have the option of paying by cheque or credit card. Paying by cheque or postal order is only available to residents of the UK.
Ordering by Phone
Should you require any additional information about our products or wish to place an order by phone then please feel free to contact us.
Returns & Refunds
We trust that you will be completely satisfied with your purchase. We take every care to package your order so it arrives safely, however if your items arrive damaged or if for any reason you are not fully satisfied with your goods we are happy to return or exchange an item.
If you wish to return / exchange an item you will need to contact us via phone or email within 24 hours of receiving your item and return the item, in its original packaging to us within 7 days together with the invoice or proof of purchase.
The item purchase price will be refunded within 30 days of cancellation and upon receipt of the returned item.
Delivery charges are not refundable unless the item is deemed to be faulty or was incorrectly supplied by Rural Magpie.
We can only credit a refund to the original purchaser's card.
Where an item is described as used or vintage, please do not expect it to be as new. We regret that we cannot accept returns on items made to order or ordered specially at the customer's request. This applies to our Painting Service and made to order Crafts.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cookies
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket.
If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.